- To exchange or return an item, please login to your account, go to the section ‘Orders’ and select the order concerned. Then select ‘Returns/Exchanges” and follow the instructions.
- Returns must be made within 14 business days of delivery.
- Make sure all products are exactly as you received them and in perfect condition, with tag and seal still attached.
- Please note that return shipments are at the customer’s own expense. In the case of an exchange, we will cover the cost of the shipping for the new item to you.
- Please note, we are not responsible for risk of loss or damage during return shipment.
- We strongly recommend you to use the same carrier company that made the initial shipment to ensure they are protected and insured during transit.
- If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).
- Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
- Purchased items are exchangeable into a different size. All exchanges are based on stock availability and are shipped to you free of charge by DHL or UPS Standard.
- To initiate an exchange for an alternative style or color, please return your item/s to us and simply purchase the new piece separately at droledemonsieur.com with a credit note.
- The credit note will be send to you by email once item(s) are received and inspected in our warehouse.
- Your refund will be credited to the same form of payment from where the purchase was made. Please note that in case of a written notice and proof of a return to DRÔLE DE MONSIEUR within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund. Please note that customers will not be refunded for initial shipping costs or taxes.
- Returns must be made within 14 business days of delivery. If the deadline is missed, we reserve the right to reject the refund and give you a store credit. The new order(s) placed with the store credit can be exchangeable but not refundable.
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DRÔLE DE MONSIEUR quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. For any other complain about the item quality, you must contact us within 30 days of receipt.